RETURNS & REFUNDS
What is Everest’s Return Policy? How many days do I have to return a product?
For online purchases, Everest will accept merchandise in its original condition for a refund when accompanied by the original packing slip. Returns/Exchanges will only be accepted for any product which has not been attempted to be mounted, mounted, worn, bent, altered, stained, polished or damaged. Customers must first contact Everest for return instructions. Merchandise must be returned within 7 days from the date of delivery to Everest’s Headquarters in the United States in the original packaging. Online purchases may not be returned or exchanged at Everest Authorized Dealers. (Please note: If purchased from an Everest Authorized Dealer, customers must communicate return/exchanges with the Everest Authorized Dealer from which he or she purchased.)
Merchandise that has been attempted to be mounted, worn, used, altered, stained, polished, damaged or the tag has been removed will not be accepted. Everest reserves the right to refuse the return of any merchandise that does not meet the above requirements.
Merchandise returned to Everest will be processed within 7 – 10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. A return fee of $20.00 + initial shipping charges will be deducted from all refunds.
How do I return an item?
Everest recommends shipping returned merchandise via a trackable package. Everest will not assume responsibility for the reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged. Product returns to Everest’s US Headquarters are the responsibility of the customer. The item must be in its original condition as defined above to be accepted as a return. Please email firstname.lastname@example.org to request a return. Customers must return the item in a package within 7 days of your purchase’s delivery date. The return or exchange form that includes the customers name and order number must be included.
Mail your Items to:
12142 Lackland Rd
St. Louis, MO 63146